Your appointments are very important to Lyons Electrolysis. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least a 24 hour notice for cancellations or rescheduling of appointments. 

 

Please understand that when you forget, cancel or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our wait list miss the opportunity to receive services. Any appointment missed, rescheduled or late cancelled without 24 hour notice will result in a charge equal to 50% of the reserved service amount. As a courtesy, your appointments are confirmed electronically the day before and an hour before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked days, weeks or months ago. From this confirmation email you have the option to cancel, reschedule or change your appointment. 

 

Please understand if you are late to your appointment, we will use the remainder of your time to work on you and you will be charged for the full original appointment duration. Please understand that when you are late, we can't run into the next client's appointment time in order to fill your full service time that was booked. If there is not already an appointment following yours, we will honor the full appointment time. If there is an appointment already scheduled after yours, you are more than welcome to come back later in the day if there is an opening to finish up the remaining time. Please feel free to ask and we will do everything in our power to help! We appreciate your understanding in this matter.